Business Support Officer (SEND)
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We are seeking an experienced Business Support Officer to join our Education and SEND team on an interim basis.
Location: Medway, Gun Wharf – interviews will be in person and candidates will be required to attend the office 3x per week.
Contract: Interim – initial 3 months with the possibility of extension
Key Responsibilities
- Provide proactive admin support across Hub Inclusion Team activities
- Be the first point of contact, delivering excellent customer service
- Respond promptly to calls/emails and maintain accurate records
- Communicate clearly, inclusively and respectfully with diverse audiences
- Manage enquiries (including sensitive/confidential) professionally
- Support scheduling, appointments and diary coordination
- Maintain databases and admin systems in line with council processes
- Take accurate minutes and support partnership/SEND meetings
- Organise meetings, events and training sessions end-to-end
- Prepare documents, reports and statutory returns
- Keep stakeholders informed with clear, up-to-date case information
- Maintain accurate SEN pupil data in line with requirements
- Gather feedback to continuously improve service delivery
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